Global Health Update

MGM Resorts has taken comprehensive steps to prepare for all potential health and safety risks and have worked to ensure our resorts are prepared for any potential impacts of the virus.

Our security and operations teams continually update their health and safety plans and procedures to ensure they remain as effective as possible. This includes:

  • We are following recommendations from the CDC, which focus on general guidance around flu prevention (washing hands, avoiding touching face).
  • We are also continuing to maintain rigorous cleanliness and safety standards throughout our resorts.
  • MGM Resorts is in close contact with health officials and we will continue monitoring developments and following their guidance.
  • MGM Resorts follows CDC guidance around prevention of the spread of COVOID-19 and the flu, which continues to be:
    • Wash hands often with soap and water for at least 20 seconds
    • Avoid touching eyes, nose or mouth with unwashed hands
    • Avoid close contact with people who are sick
  • Hand sanitizers have also been deployed across properties in both public and back-of-house areas.

Do you know about the coronavirus?

  • The safety of our guests and employees is always a top priority.
  • MGM Resorts has communicated and educated all employees about the coronavirus to ensure they understand what it is, how it’s spread and what we are doing to protect guest and employee health.
 

Are you increasing cleaning or other preparation related to Coronavirus?

  • Our security and operations teams continually update their health and safety plans and procedures to ensure they remain as effective as possible. This includes:
    • Proactive procurement of supplies and materials.
    • Detailed protocols and procedures for handling of all types of contagious illnesses and other potential health hazards.
  • We also continue working with CDC and local health officials and will continue following their guidance.
 

Should I be wearing a mask? Are masks available to customers or employees?

  • CDC guidelines are not currently advising the use of masks.
  • CDC guidelines for prevention center on general flu prevention, including:
    • Washing hands often with soap and water for at least 20 seconds
    • Avoid touching eyes, nose or mouth with unwashed hands
    • Avoid close contact with people who are sick
 

M life Rewards

How do I sign up for an M life Rewards Account?
Signing up for an account is simple. Click here to sign up for an M life Rewards account today!

What are the benefits of M life Rewards?
Click here to see all of the M life Rewards benefits.

Points
  • How do I earn Points? 
    By playing slots, while using your M life Rewards card.
  • Where can I use them? 
    Points can be redeemed for SLOT DOLLARS® rewards or for Express Comps. Points earned at Borgata can be used at any M life Rewards Destination nationwide.
  • When can I use them? 
    Points can be used the SAME DAY you earn them.
  • How do I use them? 
    To redeem your Points for SLOT DOLLARS® rewards, insert your M life Rewards card into any card reader, press the PointPlay button and follow the keypad prompts. To redeem your Points for Express Comps, please visit the M life Rewards desk.

What are Express Comps™?
Express Comps are earned at Borgata by playing slots, tables, poker and racebook and can be used at any M life Rewards Destination nationwide.
  • How do I earn Express Comps? 
    By playing slots, tables, poker and Race & Sports Book at Borgata while using your M life Rewards Card.
  • Where can I use them? 
    Express Comps are 1:1 for accommodations, dining, entertainment, M life Moments and more. At Borgata retail shops and The Marketplace Eatery outlets, Express Comps are 2:1.
  • How do I use them? 
    Just show your M life Rewards Card at any of the locations listed above.

What are SLOT DOLLARS®?
They're free slot play and the more you play the more you can earn. Get them right at your favorite slot machine.
  • How do I earn SLOT DOLLARS® rewards? 
    By playing slots, while using your M life Rewards Card.
  • When can I use them? 
    SLOT DOLLARS® rewards earned today can be used on your next trip. They're valid for 90 days.
  • Where can I use them? 
    On your favorite slot machine.
  • How do I use them? 
    Insert your M life Rewards card into any slot machine, press "SLOT DOLLARS®" and follow the menu prompts.

How do I check my SLOT DOLLARS® and Express Comps balance?

Sign in to your M life Rewards account here. Enter your email address and password, and then click on the "Account Balances" tab.

I have forgotten my password. How do I retrieve it?

If you've forgotten your password, click here to reset your password.

I share an email address with someone else? Can we both log in with the same email address?
No, for added security every account holder must have a unique email address to sign in. Your offers can still be sent to the shared email address; however each account must have a unique email for login. 

I tried to login and am getting the error message "account locked." How do I unlock my account?
Please call 609.317.1000 for assistance.

I am an existing M life Rewards member but have never logged in to my account online. How do I access my account and create a password?

Fill in the required fields on the Account Activation page. Once you click " Activate" you will be sent an email with a link to complete the activation process.

What browsers are compatible with the new M life Rewards website?

The site works best with Google Chrome, Firefox, and Safari, but is compatiable with Internet Explorer.

Want to learn more about M life Rewards?
For more details including tier levels, Express Comps, SLOT DOLLARS® and more, click here.

How do I view offers at other M life Rewards Destinations?
Log into your M life Rewards account at mlife.com to view your offers at other M life Rewards Destinations.
 

Directions/Parking

How do I get to Borgata and The Water Club?
Borgata and The Water Club are situated in a prime East Coast location - just 120 miles south of New York City and 60 miles east of Philadelphia. The Water Club is 20 minutes from the Atlantic City International Airport and easily accessible by airplane, train, bus, and car. Click here for detailed driving directions and maps to The Water Club.

Can I get to The Water Club from Borgata?

Yes. Borgata Hotel, Casino & Spa is just steps away from The Water Club. Customers can effortlessly travel between the sophisticated comforts of The Water Club and the endless excitement of Borgata gaming, restaurants and nightlife.

Where do I park for Borgata and The Water Club? Is there a cost?

Borgata offers valet parking and self parking at a cost of $5 per visit.  The Water Club exclusively offers valet parking for our customers. Valet is located at the entrance to The Water Club and is $10 per visit.

Does Borgata have a car charging station?

Yes. Borgata offers car charging stations at the Borgata Valet (6 Tesla Destination chargers) and The Water Club Valet (2 Tesla Destination chargers) for guests, free of charge. Guests are asked to simply advise the valet ticket issuer that they would like to have their vehicle charged. Borgata always suggests guests bring their own charging cord in case of emergency.

How can I arrange limousine services to/from Borgata?

Please contact Geiger Limousines at 609-317-7509 directly to arrange limousine services.

 

 

 

Shows/Events

How do I purchase tickets for a show or event at Borgata?
The easiest way to purchase tickets for a show or event at Borgata is through our website.  Many of our shows offer our “pick your seat” option so you will be able to choose the seats that work best for you. If you need assistance with your ticketing purchase please call our ticketing support number 866.900.4849. Selecting the Print at Home option (only available when you purchase your tickets online) allows you to go right to the showroom the night of the show. 

What time does the Box Office open and what will I need to pick up my tickets?

The Box Office opens by 3pm every day. If you selected Will Call as your delivery option and you purchased your tickets over the phone or on our website you have two convenient options to pick up your tickets. We have two kiosks, one conveniently located in the retail area as you enter from the self park garage at Borgata and one at our Box Office. The day of the show you simply need to swipe the credit card you used to purchase your tickets and the tickets will be quickly dispensed. If you prefer to pick up your tickets at our Box Office you need to present the original credit card you used to purchase your tickets and valid photo ID.
 

Gift Cards

Can I purchase gift cards with my Express Comps™?
No, Express Comps cannot be used to purchase gift cards.

Can I use my gift card towards gaming credits?

Yes. Redeem your Borgata gift card for SLOT DOLLARS® at the M life Rewards Desk, open daily 9AM – 9PM.

What do I do if I lose my gift card?

Borgata is not responsible for lost or stolen gift cards.

Do gift cards expire?

No, Borgata Gift Cards do not expire.
 

Fly Borgata Charter Program

How do I qualify for the Fly Borgata program?
By using your M life Rewards Card while playing slots and table games to meet the minimum criteria requirements. If you have not received an offer, call 609.317.7878 to see if you qualify.

Can I redeem my other Borgata promotional offers on the same weekend I fly on a Fly Borgata charter offer?
A Fly Borgata VIP Specialist will confirm available offers when you book your flight. All promotional offers are valid with exception of date specific Bonus SLOT DOLLARS®. Date specific Bonus SLOT DOLLARS® are excluded for the duration of your Fly Borgata trip.

What is included in my Fly Borgata offer?
Round-trip air on an exclusive VIP Jet, ground transportation and a complimentary room.

Can I participate in more than one Fly Borgata charter flight?
Yes. If you have offers for multiple dates or cities you can participate in all offers.

Do I get airline tickets prior to departure?
No. However, you will receive a confirmation letter and participant agreement prior to your trip date. To check-in for the flight, present valid identification at your designated airport ticket counter.

Can I give my Fly Borgata offer to friends or family?
No. The charter guest that received the offer must book the reservation. See Tour Participant Agreement for complete offer information.

What number do I call to reserve my offer?
Call 609.317.7878 to speak with a Fly Borgata VIP Specialist.

What information will I need to book my offer?

A valid credit card, full name as it appears on identification, date of birth and gender for each traveling participant.

Are my Comp Dollars used if I travel on a Fly Borgata flight?
Comp Dollars are not deducted for Fly Borgata travel.

Can I use my Express Comps™ to pay for seats on a flight?
Only credit cards are accepted to purchase seats.

Are there any additional fees associated with a Fly Borgata offer?
There are no baggage fees. There is a $20 administrative fee per passenger that will be charged at the time of booking.

Can wheelchairs and/or motorized scooters be taken onto the aircraft?
Yes, wheelchairs and/or motorized scooters can be stored on the aircraft. However, your Fly Borgata VIP Specialist will need to be informed prior to arrival that this assistance will be needed.

Can wheelchair assistance be provided at the Atlantic City Airport?
Yes, wheelchair assistance can be provided upon request at the Atlantic City Airport. Simply inform the Fly Borgata VIP Specialist while booking your charter reservation.

What is the cancellation policy?
Cancellation prior to 14 days of the flight arrival date will result in no cancellation fee. See Tour Participant Agreement for complete cancellation policy.

How do I get more information on Fly Borgata?
Call 609.317.7878 or email flyborgata@theborgata.com
 
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