Spa Etiquette & Rules

Whether it’s your first time going to a spa ever, or just your first time going to the spas at Borgata, we’ve provided some helpful spa etiquette tips and rules. In order to make sure that you thoroughly enjoy your visit, please take a moment to review the following information.

NOTICE: Beginning Monday, March 16, all spas, salons, and fitness centers at Borgata will be temporarily closed until further notice due to the COVID-19 pandemic. We will reopen as soon as it is appropriate and safe to do so.

Making a Reservation:
To make a reservation at one of the spas, please call 609.317.7555. When making your reservation, you will be asked to provide a valid credit card to hold the appointment. Your credit card will not be charged at this time, and you are welcome to present a different method of payment upon arrival. Your credit card will only be charged in the event of a same-day cancellation.

Cancellation Policy:
The treatments you select are reserved for you. Please make any changes or cancellations to scheduled appointments by 9pm the day prior. If we do not receive a call, you will be charged 100% payment for services not cancelled in the time allotted. This charge will be applied to the payment method provided at the time of booking or another valid form of payment.

Late Arrival Policy:
Arriving late may interfere with your treatment time and will reduce the integrity of the treatment. Late arrivals will also be responsible for the full cost of the scheduled service. As a courtesy to the next customer, all appointments will end at their scheduled time. Treatment times are not extended based upon late arrivals.

Under 18 Policy:
All customers must be 18 or older to use the fitness centers, spa facility or to receive a service in our spas, salon and barbershop.

Picture ID:
Please provide at check-in.

Expectant Mothers:
Those who are within their first trimester may enjoy one of a specific selection of facials. Please discuss with our staff member the facial options during your first trimester. Expectant mothers who have completed their first trimester are encouraged to inquire about other spa treatments that are available.

What Spa Facilities Can I Use?
Use of our spa facilities is complimentary to customers who enjoy a spa treatment of 50 minutes or more. Use of the spa facility for non-spa customers may be available for an additional fee and is subject to availability. This includes access to:
  • Steam Room
  • Sauna/Cold Plunge
  • Whirlpool
  • Lockers
  • Locker Room Amenities
  • Relaxation Lounge
Use of the spa facility for non-spa customers may be available for an additional fee and is subject to availability.

Tipping for Spa Services
A 20% service charge is automatically added to your spa bill for convenience and acts as a tip for your treatment provider. If you would like to increase or decrease this amount, please notify the Spa Concierge and your bill will be adjusted accordingly

What Do You Wear to a Spa?
Spa attire varies, depending on the facility you are visiting:
  • Spa Toccare and Immersion provide complimentary use of robes and slippers for all spa treatments
  • The fitness centers require that appropriate gym attire is worn, including athletic, closed-toe rubber soled shoes and shirts
  • Pools & Gardens areas require garments that are appropriate.

Those customers receiving a massage or other body treatment are requested to shower prior to their appointment. While most of our spa treatments are enjoyed best without clothing, you are welcome to wear whatever makes you feel most comfortable. Disposable bathing suits are available upon request.

What Should I Do With My Valuables?
Valuables like wedding or engagement rings and other personal items should be safeguarded by placing them in either your hotel room safe or in a safety deposit box, available at the hotel Front Desk.

Smoking or vaping in any area of the spa or within its facilities is strictly prohibited. The outdoor gardens area at Borgata is a smoke-friendly zone.

What Should I Do With My Cell Phone?
Cell phones or other call-making devices are not permitted in any spa or spa lounge areas.

Pool Rules:
The Borgata Indoor Pool and Gardens area requires the presence of a parent or legal guardian for children under 18 years of age. Use of the pools at The Water Club are restricted to customers who are 21 years of age or older. The lap pool at Immersion is available for customers who have spa treatments scheduled at Immersion. Pool toys, rafts, water guns, noodles and inner tubes are prohibited in all pool areas.

You can view all spa services here!
Spa Toccare