COVID-19 Updates to Borgata

In accordance with Governor Murphy’s executive order, Borgata will temporarily adjust hours of operation for indoor food and beverage service in public areas. There will be no food and beverage service between the hours of 10:00 p.m. and 5:00 a.m. daily. Borgata remains committed to the health and safety of our guests, employees and the overall wellbeing of the state.

  • The hotel and casino remain open 24-hours a day.
  • In-room dining is available 24 hours on Saturday and Sunday and select hours Monday through Friday.
  • After 10 p.m., Borgata will offer takeout from Bread + Butter, Noodles of the World, and the Grab & Go section of The Marketplace Eatery.
  • Beverage service on the casino floor is prohibited between 10 p.m. and 5 a.m.
  • Bar-side seating is prohibited.


Travel Advisory - 1/12/21: Please note that New Jersey strongly discourages all non-essential interstate travel at this time. CLICK HERE to view New Jersey’s COVID-19 website for additional information.


borgata classic room
Welcome Back to Your Happy Place Book Now ›

 



Your Resort Experience

Borgata Mask Policies
  • Property-wide: Customers must wear face coverings at all times. Food and beverage consumption is prohibited in all public areas of the building unless seated in an individual seat or table and served by a Borgata employee.
  • Indoor Dining: When seated at your table or individual seat, indoor dining patrons must wear masks until your food or drinks arrive. After you have finished consuming your food or drinks, you must put your mask back on.
  • Casino Floor: Customers must wear face coverings at all times. When seated in your individual seat, gaming patrons must wear a mask except when actively drinking a drink served to you by a Borgata cocktail server. Your mask must be worn in between sips. Drinks may not be consumed when you are in transit or when you are standing. Food and outside beverage are prohibited on the casino floor.
  • Smoking: Customers must wear face coverings at all times. Smoking and vaping is prohibited indoors. Guests may visit designated outdoor smoking areas.
 
Arrival

A little different than before, but still your happy place.

  • Self Parking: Guests can park in the self park garage or the North Entrance Surface Parking Lot at a cost of $5 per visit. All MVP, Pearl, Gold, Platinum, and NOIR M life Rewards Members receive complimentary self parking.
  • Valet: Borgata valet is available at a cost of $10 per visit. All MVP, Gold, Platinum, and NOIR M life Rewards Members receive complimentary valet parking every day of the week. A $5 parking fee applies for Pearl M life Rewards Members to valet. The Water Club Valet will be closed.
    Borgata valet has implemented the following procedures in accordance with health and safety guidelines:
    • Masks must be worn upon arrival

    • Roll down driver side window

    • Turn off air conditioning and heating

    • Leave keys in the vehicle cup holder

  • Drop-Off/Pick-Up: Please use the Porte Cochere for taxi pick-up and drop-off. Rideshare and AC Jitney pick-up and drop-off will be at the North Entrance Surface Parking Lot.
  • Hotel Lobby: The Hotel Lobby has been retrofitted to allow for spacious queuing including the installation of physical barriers to protect interactions with our Front Desk Representatives.
  • Pre-Registration: Guests can pre-register their hotel room shortly before arrival by calling: 609.317.7272. You will receive a text once your room is ready.
  • Lobby Hosts: Team members with mobile devices will be stationed in the lobby to assist guests that would rather not wait in the line at the Front Desk. They will receive a text once their room is ready.
  • Standard Check-In: Only the main guest of the reservation should be waiting in the line to help with social distancing.
 
Gaming

Gaming with us has changed. Here’s how:

  • In compliance with Governor Murphy's Executive Order 183, smoking and vaping on the casino floor is prohibited.
  • Hand washing stations and hand sanitizers available for use by players and dealers.
  • Increased frequency in sanitation of all tables actively being used.
  • The number of customers will be limited in accordance with local gaming regulations.
  • Guests will be asked to refrain from standing beside or behind customers playing.
  • Where applicable, polycarbonate barriers or similar alternatives may be installed
  • Increased frequency in sanitation of all machines, kiosks and ATMs.
  • Alternating slot machines will be disabled.
  • Casino Promotions: View our monthly casino promotions.
  • Borgata Poker Room: Now open.
 
Dining

Welcome back to "Wow, that's good."

  • BorgataEATS: Allows guests to order meals from Borgata eateries like Old Homestead Steak House, Angeline by Michael Symon, BetMGM Sportsbook & Bar and more to pick up at the restaurant and enjoy in the comfort of their guest room or home. Call 609.317.8EAT (8328) or order online to place your order for pick-up.
    Learn More ›
  • Grab & Go: The Marketplace Eatery, Bread + Butter, Borgata Baking Company, and Starbucks will also be available for walk-up service.
  • In-room Dining: available for Borgata hotel guests.
  • Indoor Dining: Per NJ Governor Phil Murphy's Executive Order, indoor dining operations are permitted at 25% capacity and with social distance between tables. Masks must be worn at all times until your food or drinks arrive and must be put back on your face after you have finished consuming your food or drink. Digital menus will be available for guests to view on mobile devices via QR code. Reservations are required for fine dining restaurants. To book a table, please call our Customer Care Department at 609.317.1000 or you may book online. Borgata dining options include:
    • Borgata signature fine dining outlets – Bobby Flay Steak; Angeline by Michael Symon; Izakaya by Michael Schulson; Old Homestead Steak House
    • Borgata casual dining outlets – The Metropolitan; Noodles of the World; BetMGM Sportsbook & Bar; Bread + Butter; Borgata Baking Company; Starbucks
    • Borgata bars/lounges with food – Level One Cocktail Bar & Lounge; Long Bar
 
Amenities
  • Pump Room: Guests are required to wear masks at all times and must sign-in upon entering. Equipment will be socially distanced.
  • Spa Toccare, The Barbershop and The Salon: Reservations are required. Masks must be worn at all times except while receiving a service that requires the mask to be removed. Guests will be asked pre-screening questions prior to receiving services.
  • Borgata Outdoor Pool: Closed for the season.
  • Borgata Indoor Pool: Reservations required on Saturdays and Sundays. Pool chairs will be socially distanced by groups of 2 and 4 and are on a first come, first served basis. Guests are required to wear masks at all times except when seated in a lounge chair, eating or drinking, or while in the pool or whirlpool. Exclusively for Borgata hotel guests 18 years of age and older.
    All indoor pools at The Water Club are closed.
 


Plan Your Stay


CUSTOMER ASSISTANCE
Venue Monday Tuesday Wednesday Thursday Friday Saturday Sunday
M life Rewards Desk 9AM - 8PM 9AM - 8PM 9AM - 8PM 9AM - 8PM 9AM - 11PM 9AM - 11PM 9AM - 8PM
Customer Care
609.317.1000
24 HOURS 24 HOURS 24 HOURS 24 HOURS 24 HOURS 24 HOURS 24 HOURS
VIP PLAYER'S LOUNGE
Venue Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Amphora Lounge at Borgata Buffet
Exclusive for Gold, Platinum & NOIR M life Rewards Members Friday - Sunday
12PM - 8:30PM 3PM - 8:30PM 3PM - 8:30PM 3PM - 8:30PM 12PM - 9PM Brunch
11AM - 2PM
Dinner
2PM - 9PM
Brunch
11AM - 2PM
Dinner
2PM - 9PM
Society Club
Exclusive for NOIR M life Rewards Members
CLOSED CLOSED CLOSED CLOSED 4PM - 10PM 12PM - 10PM 9AM - 4PM
 



BORGATA IS COMMITTED TO SAFETY

The MGM Resorts team has been working with medical experts to develop a plan that has allowed us to welcome you back. Our “Seven-Point Safety Plan,” puts your health and safety at the center of all we do. It is a comprehensive, multi-layered approach with guidance from public health experts.
Below you will find information regarding our seven key points and Borgata's rider to the MGM Resorts International Seven-Point Safety Plan.
Full Seven Point Safety Plan
Borgata's Rider

Screening, Temperature Checks & Employee Training

Extensive employee protocols are put in place including screening questions, employee temperature checks and training programs on health and safety protocols. We ask guests to stay at home if they have COVID-19 related symptoms or live with someone who has recently tested positive. Medical and security personnel on staff will be able to assist should a guest develop symptoms while staying at one of our resorts.

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Mandatory Masks & Personal Protective Equipment (PPE)

Employees and guests will be required to wear masks in public areas. Masks will be provided free of charge. Gloves will continue to be worn by employees who require them to do their jobs. Guestroom Attendants will wear masks and gloves while cleaning each room and will change gloves between guestrooms.

Physical Distancing

We will implement 6-foot physical distancing policies throughout the resort with floor guides to assist and remind our guests. Where this isn’t feasible, we will mitigate as best as possible with polycarbonate barriers, face shields or clear signage.

Handwashing & Enhanced Sanitation

Guests to our resorts will find easy access to custom-built handwashing stations and hand sanitizer throughout the property. Although our cleaning protocols have always been important, we have increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas using cleaning products that meet EPA guidelines. In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers will be utilized in many large public spaces so that disinfectant is applied efficiently.

HVAC Controls and Air Quality

Rigorous measures have been taken to provide as much outside air circulation as we can throughout our buildings and guest rooms with air filters that meet or exceed published standards.

Incident Response Protocols

MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. We ask that if a guest tests positive after visiting one of our properties, they alert us through a special email address (covid19@mgmresorts.com). We will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.

Digital Innovations

Digital menus will be available to view on personal mobile devices via QR codes. To minimize groups congregating while they wait, outdoor restaurant guests will receive text message notification when their tables are ready.






Events

We’ve compiled a list of impacted shows from our temporary closure to provide information on event status.
Learn More


 


Temporarily Unavailable

HOTEL
  • The Water Club
  • Concierge Desk
Dining
  • Borgata Buffet
  • Sunroom
Bars, Lounges & Nightlife
  • Gypsy Bar
  • Boot N' Whip
  • Premier Nightclub
Borgata Pools & Spa
  • The Water Club Outdoor Pool
  • The Water Club Indoor Pool
  • Immersion Spa
  • Immersion Spa Nail Salon
  • Fitness Center at Immersion Spa
  • Lap Pool at Immersion Spa
RETAIL
  • Cameo
  • Ciao
  • Whim

 

IMPORTANT UPDATES TO M life REWARDS

Sign Up for M life Rewards  Log In

EXTENDING YOUR TIER STATUS & BENEFITS

We are excited to announce that the M life Rewards Tier Status, whether NOIR, Platinum, Gold or Pearl, you earned in 2019 or in 2020, will be extended through January 31, 2022.

EARNING YEAR CHANGES

With this extension, we are also changing our earning year to January 1 – December 31 from what’s historically been October 1 – September 30, extending your benefits an additional three months and moving to a calendar year that’s easier to understand and track.

 
POINTS & EXPRESS COMPS REMINDER

We want to make sure you don’t miss redeeming and enjoying any Points or Express Comps™ that may expire during the time we are closed. As a result, we have suspended Point and Express Comp expirations through March 31, 2021.

SLOT DOLLAR® REWARDS

Earned SLOT DOLLAR REWARDS will not expire from your account until March 31, 2021, so you have the opportunity to use them when you’re ready to do so.

 


FAQs

Casino

Winners of Bonus SLOT DOLLARS® Rewards awarded as part of a sweepstakes at Borgata may claim any unused and expired portion of the prize for up to 180 days at the M life desk upon reopening.

Customers will have 30 days after reopening to redeem expired vouchers at the Casino Cashier.

The health and well-being of our guests and employees is, as always, our top priority. Due to these concerns, Borgata has announced the cancellation of MGM Resorts East Coast Poker Tour, Borgata Poker Open, and Borgata Fall Poker Open.