Upgrade

We are happy to announce that exciting changes are on the way! Your rewards and benefits will not change, they will just look a little different!

Borgata will temporarily pause gaming operations* for an expected duration of twelve hours beginning Wednesday, April 28, 2021 at 2:00 am and lasting through 2:00 pm as part of the Borgata integration process with MGM Resorts International. Your earnings and M life® Rewards balances will be unavailable to view or redeem during this time, including Express CompsTM.

*Includes slot machines, table games, poker racebook, in-person sports betting, all casino cashier transactions and redemption of
Express CompsTM

What are the actual changes that are happening?

Borgata is going to be fully integrated as an MGM Resorts destination. Here are some of the upcoming benefits:

  • M life Rewards Members will earn Tier Credits for non-gaming spend (dining, hotel, entertainment, and more)
  • M life Rewards cards will work at all MGM Resorts properties*
  • TheBorgata.com to have a fresh, new look with easier navigation
  • Express Comps™ balances will be simplified (MGM & Borgata Express Comps will be combined)

This implementation will result in limited disruption on the casino floor April 12 - 30, 2021

 

Frequently Asked Questions about the Changes:

  • Will earnings remain the same after the integration?
    • Yes, your Tier Credits, Points, Express CompsTM and SLOT DOLLARS® earnings will remain the same.
  • Will my password from the old website still work, or do I need to create a new one?
    • Your existing password will still be valid.
  • Where can I view my Offers online?
    • You will still be able to view your qualified offers by logging into your M life® Rewards account on theborgata.com.
  • Will my Bonus SLOT DOLLARS® be called something different?
    • No, the name will stay the same.
  • Does my M life® Rewards number change?
    • No, your M life® Rewards account number will not change.
  • Will I need to update my PIN after the integration?
    • No, your PIN will not be impacted.
  • Will I be able to use my earned Express CompsTM and Points at dining and retail outlets if I’m coming to Borgata during the integration?
    • Express CompsTM and Points will be available at all times except for during the temporary pause in gaming operations on April 28, 2021 starting at 2:00 AM. This pause is anticipated to last for 12 hours. Express CompsTM and Points will be available upon the restarting of gaming operations.
  • Are any slot machines being removed during this process?
    • No. All slot machines that are active prior to this upgrade will still be active afterwards.
  • Why aren’t there any public promotions like $777 every 7 minutes during the last 2 weeks of April?
    • These types of promotions will resume in May.
  • Will my slot vouchers printed prior to April 28, 2021, still work in a slot machine after the integration?
    • No, they will not, but you will easily be able to redeem the vouchers at the Main Cashier.
  • Will there be record of my play during the integration?
    • Yes, when playing with your M life® Rewards card, your play will be recorded.
  • Will my online gaming account (BetMGM and Borgata online) still be connected to my M life® Rewards account after the integration?
    • Yes.
  • What is the name of the new website? How will I find it?
    • The website will still be theborgata.com.
  • What is non-gaming spend?
    • Money you spend on Hotel Rooms, Dining, Entertainment, Spa Treatments, and more.
  • Do I have to go to the M life® Desk to transfer my MGM Express CompsTM to Borgata Express CompsTM?
    • No, your Express CompsTM balance will now include your Borgata earned Express CompsTM and all other MGM earned Express CompsTM.
  • What changes can I expect to poker gaming in the Borgata Poker Room?
    • The process of receiving Express CompsTM for poker play, will be changing temporarily. Express Comps™ earned by playing poker in the Borgata Poker Room will not be automatically loaded to your M life Rewards card. Starting April 28, 2021, to have your earned poker Express CompsTM added to your account, please visit the shift manager podium in the poker room after your final session.